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Alexia Arthur

Centre Manager

Location: King's Academy, King's College Hospital NHS Foundation Trust

I joined the Academy as Centre Manager in January 2023, and was lucky enough to be part of the pre-opening project work stream.

I manage the daily operations of the Academy including building management and also the onsite team. I was heavily involved in the setup of the Academy including, setting the room capacities, furniture and logistics. On a day to day I support my team with the daily events operationally, diary management and ensure that we give the highest customer service at all times. I am responsible for the Academy’s budget and assist in dealing with enquiries, conducting site visits and manage the venues health and safety. Working towards our vision of providing accessible training for the healthcare workforce. I work closely with the Education and Training team from King’s Commercial Services to make courses and programmes available to the wider groups in promoting of the Academy.

Hosting meetings and events has always enabled me to meet new people and no one day is the same, which is what drew me to Hospitality all those years ago. In this job I get to meet a wide range of clinical and non-clinical personnel from all aspects of the health care profession. I am passionate about the events industry specifically, meeting, trainings and conferences. My past roles were working within spaces for hire only, but now I get the best of both worlds, managing a venue and also being involved in the marketing of the courses and events that take place here, many of them delivered by KCH educators. I do not come from a clinical background, however working day to day with an array of stakeholders has allowed me to further my knowledge in certain aspects of the healthcare field. Each day I learn something new and knowing that this venue is assisting health care teams develop and further their skill set is very rewarding. I am very blessed to have a wonderful team and extended colleagues that make each day fun and exciting!

I have over 15 years’ experience in the hospitality industry. My last roles were within corporate hospitality, managing large non-residential conference and events venues. I have also worked in reactive sales for dedicated event spaces as well as being an Operations Manager for a Dementia specialised Care Home. I have always been drawn to roles where customer service is at the forefront and a difference can be made.

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